Shipping & Delivery Policy

We currently deliver to addresses across the UAE, and to GCC countries. Some remote areas may have longer timeframes or limited coverage; you will see availability at checkout for your address.

• Standard delivery: 1–3 Business Days.
• Express delivery (where available): Orders placed before 12 PM are delivered the same day, or the next working day in the case of holidays and weekends.
• GCC countries: 3–7 business days.
• Timeframes begin once your Order is confirmed and, for some items, once the Seller of Record has prepared it for dispatch.
• Delivery times are estimates, not guarantees, and can be affected by events outside our control (Force Majeure), such as weather, customs, or courier delays.

Orders may contain items from more than one Seller of Record and can therefore arrive in separate deliveries at different times, at no extra delivery cost to you beyond what was shown at checkout.

• Standard delivery fee: AED 20, shown clearly before you confirm your Order.
• Free delivery on Orders of AED 149 or more (before any coupons, unless stated otherwise in the Promotions & Coupons Policy).
• Any express or special-handling fees are shown at checkout.

Once your Order is dispatched, we will send a tracking link and updates to your registered contact details. You can also track your Order in your account under Track Order.

• Please make sure someone is available to receive the Order at the address provided.
• Our Delivery Partner may ask for confirmation of receipt.
• If delivery is attempted and no one is available, the Delivery Partner will try to contact you to rearrange. After up to 3 unsuccessful attempts, the Order may be returned and we will contact you about next steps.
• Cash on Delivery (COD): Where COD is available, please have the exact amount ready; see the Payment Policy.

Risk in the Products passes to you when the Order is delivered to the address you provided or to a person who appears authorised to receive it.

Please contact cs@kinzia.com or +971 50 545 1767 as soon as possible, and within 1–3 days of the expected or actual delivery date. We will investigate with the Seller of Record and Delivery Partner and put things right — for example, by redelivering, replacing, or refunding in line with the Returns, Refunds & Cancellations Policy and your rights under the Consumer Protection Law (Federal Law No. 15 of 2020).

For damaged, wrong, or defective items, please keep the packaging and, where safe, take photos — this helps us resolve your case quickly.

Please provide a complete, accurate delivery address and a reachable phone number. We are not responsible for delays caused by incorrect address details, but we will always try to help.

Some health, wellness, and personal-care products are temperature-sensitive or fragile. Where special handling applies, it is noted on the Product page. Please store Products as directed on the label after delivery.

We may update this policy from time to time. When we do, we will change the "Last updated" date. The version in force at the time of your Order applies to that Order.